These International Terms & Conditions apply to all orders shipped outside the United Kingdom. By placing an international order, you agree to these Terms in addition to our main Terms & Conditions.
The buyer is fully responsible for all customs duties, import taxes, VAT, brokerage fees, handling charges, and any other fees imposed by the destination country.
These charges are not included in the product price or shipping cost unless explicitly stated.
By placing an international order, the buyer confirms that:
They understand their country may charge customs/import fees.
They accept full responsibility for paying these fees.
They have provided accurate delivery information.
They are legally permitted to import the purchased item.
If the buyer refuses to pay customs or import charges, resulting in the shipment being:
Returned to sender
Destroyed by customs
Held indefinitely
Marked as “refused”, “unclaimed”, or “abandoned”
then no refund will be issued for:
The product
Shipping costs
Any additional fees incurred
The buyer accepts full responsibility for these outcomes.
If a parcel is returned to us due to refusal of customs fees, incorrect address, or failure to collect:
All shipping costs, return fees, and handling charges will be deducted from any potential refund.
If the item is damaged, lost, or destroyed during the return process, no refund will be issued.
Reshipment requires full payment of new shipping costs.
If customs authorities destroy or dispose of the parcel because the buyer refused to pay required fees, the order is considered fulfilled once shipped.
No refund or replacement will be provided.
We are not responsible for delays caused by:
Customs processing
Import inspections
Local postal services
Government agencies
Strikes or operational issues in the destination country
These delays do not qualify for refunds or cancellations.
Refusal to pay customs/import fees does not constitute grounds for a chargeback.
If a chargeback is filed under these circumstances, we will provide full documentation to the payment processor, including:
Proof of shipment
Tracking information
Customs refusal records
Communication logs
These International Terms & Conditions
Chargebacks made in violation of these Terms may result in:
Suspension of the buyer’s account
Recovery of costs through debt collection
Legal action where appropriate
If customs or the courier destroy, abandon, or return the parcel due to unpaid fees or refusal by the buyer, no refund or replacement will be issued.
By completing an international purchase, the buyer confirms they have read, understood, and agreed to these International Terms & Conditions.
